Frequently Asked Questions
Disclaimer
The product descriptions and any information shown in the product images published on this website have not been evaluated or reviewed by the U.S. Food and Drug Administration (FDA) and are not intended for medical diagnosis or treatment. Consult a qualified physician before use, especially if you are pregnant or breastfeeding, a child, taking prescription medication, or highly sensitive to the product. We do not provide diagnosis, treatment, or medical advice. The products, services, information, and other content provided on this website, including information provided directly by this website or through links to third-party websites, are for reference only. For any medical or health-related diagnosis or treatment plan, consult your doctor or a qualified practitioner of traditional Chinese medicine.
About Shop Promise Coverage
Some orders will display a blue "Promise" badge at checkout, indicating that the order is covered by Shopify Shop Promise.
Why don't all orders have a Promise badge?
We are honored to have been selected as a "Quality and Integrity Merchant" on the Shopify platform. Shop Promise coverage applies only to "Quality and Integrity Merchants" ranked among the top 1% for shipping speed on the Shopify platform. The system also evaluates the delivery address, inventory status, and historical shipping records, and displays the badge only for orders that it is confident will arrive on time.
Shop Promise applies only to domestic orders within the contiguous United States. Hawaii, Alaska, and U.S. overseas territories (such as Puerto Rico) are temporarily not covered.
Shop Promise coverage:
✅ Delivery is promised by the specified date (within the contiguous United States).
✅ If delivery is later than the promised date, you may claim $5 USD in Shop Cash compensation.
📱 How to apply: Download the Shop App → Go to the "Orders" page → Apply for compensation
⚠️ You need a Shop / Shop Pay account to receive Shop Cash (no advance registration is required when making a purchase).
⚠️ Each order is eligible for only one claim. We recommend submitting your claim as soon as possible after confirming the delay.
All payment methods are covered by Shop Promise ✅
Instructions for applying for compensation by payment method:
Shop Pay: The simplest option—apply directly in the Shop App.
VISA cards: You must first register for a Shop + Shop Pay account before applying.
PayPal and other methods: Same as above; you must first register for a Shop + Shop Pay account.
Note: Shop Promise is provided by Shopify, and compensation costs are covered by Shopify; our store is not responsible for them.
1. International Shipping
We have suspended shipping to addresses outside the United States 🇺🇸 (excluding U.S. locations such as Hawaii and U.S. overseas territories, where shipping continues as normal).
2. Free Shipping
All orders exclude taxes and fees. After discounts, orders totaling 🈵$49 or more are eligible for free shipping (including U.S. territories). Customers may also select other designated shipping services provided by third-party carriers on the checkout page; shipping fees will be calculated automatically.
3. Tax-Free
At present, most areas in the United States are tax-free. Please enter your shipping address on the checkout page to check whether you qualify for tax exemption.
4. Order Processing Time and Shipping Process
After receiving your order confirmation, we will process and ship your order within 24 hours (holidays may occasionally be an exception). Standard delivery time for free shipping is 1–4 business days. For example, UPS or USPS collects packages at the end of the business day (16:00–17:00 Pacific Time) and delivers them to a regional processing center. The processing center sorts all shipments collected throughout the day and begins transporting them to the next processing center on the following business day, continuing until they reach their destination.
5. Choosing the Right Time to Place an Order
The carrier's last package collection time is 17:00 on each business day (12:00 noon on Saturdays). If a customer places an order between 12:00 noon on Saturday and Sunday, and Monday is also a public holiday, the carrier will not actually process the package until Tuesday, when the processing center begins sorting shipments in the evening.
6. Package Delays
The delivery date shown at checkout is an estimate provided by a third-party carrier. We do not guarantee that packages will arrive 100% on time; sometimes they may arrive early, so please remember to check for delivery ⚠️. Uncontrollable factors during transit, such as severe weather or natural disasters, severe traffic congestion in certain areas, or major holidays, may cause shipping delays.
7. Ordering Special Chinese Herbal Medicines or Products Not Currently Sold by Our Store (No Returns or Exchanges)
① Please provide the product's Chinese name and a photo.
② Wait for us to provide a quote.
③ Choose a shipping method (air or sea freight).
④ Confirm your order and make payment.
⑤ Confirm receipt (delivery may take anywhere from 1 to 8 weeks).
Note: Shipping is beyond our control, especially international shipping, and we cannot guarantee 100% on-time delivery. However, our store assumes responsibility: if your package is lost, seized by customs, or you still have not received your goods within 60 days after payment, you may receive a full refund.
8. Order Cancellations and Out-of-Stock Handling
① If our system detects that certain orders pose risks such as fraud or credit card theft, your order will be canceled.
② If your order contains an out-of-stock product, we may cancel your order or cancel only the out-of-stock product in the order. You will receive an email notifying you of the refund or the refund of the price difference.
9. Product Out-of-Stock Status
We cannot determine when an item will be available again. You may leave a message for customer service via text message or WeChat to inquire about when it will be available again.
10. First-Time Registration Promotions
When you subscribe to email marketing for the first time at the bottom of the homepage, the system will automatically send an email notification with a discount. Click the link to enter the store and shop; a 10% discount will automatically appear on the shopping cart and checkout pages (no manual code entry required). If you do not receive the discount email, contact us and we will assist you.
11. Name and Delivery Address Requirements on the Checkout Page
You must enter the information in English; other languages are not accepted. If you need help, feel free to contact us.
12. Incorrect or Incomplete Recipient Address Entered When Placing an Order
Please immediately contact customer service by text message or WeChat and request a correction, provided that your package has not yet been picked up by the carrier. If an incorrect or incomplete recipient address (such as a missing apartment number, room number, or APT) causes the package to be returned to the sender, the customer is responsible for all resulting costs and losses.
13. After successfully placing an order✅, you need to purchase additional products to ship together
This applies only if we have completed processing and shipping your order, the carrier has not yet picked up your package, and the orders have the same delivery address:
① You can contact customer service directly to help you purchase additional products. Once processed, you will immediately receive a payment notification by email.
② You can place another order. If the combined discounted total of your two orders reaches $49 (excluding tax), shipping is free.
③ We will remove the shipping fee you have already paid before shipping. However, you must note “Remove the shipping fee for an additional order” in the “Special Instructions for Ordering” field in the shopping cart, or send it to customer service by text message or WeChat and wait for confirmation.
14. Splitting or Combining Orders for Shipping
For the same delivery address: “Two or more orders may sometimes be split into multiple packages or combined into one package for shipping.”
15. Drop Shipping
If you have special shipping requirements, feel free to contact us by text message, WeChat, or email.
16. Product Weight and Specifications
Some products are available in multiple weights or specifications, with corresponding prices. Please select according to your needs. For example, the product homepage usually defaults to 4 oz. If a customer pays directly without changing the selection, the package received will not be 16 oz. The selected “weight and specifications” and their corresponding prices are also shown below the product title on the shopping cart and checkout pages.
17. Grinding Herbs into Powder
To ensure the quality and authenticity of powdered herbs, our store grinds and ships everything fresh. The following conditions are completely normal:
① Not fine enough: Some herbs contain “sugars, mucilage, oils, fibers, gums,” making it impossible to grind them finely.
② Granules: Some material may not pass through the sieve after grinding, or a small amount of granules may remain.
③ Weight loss: The machine-grinding process causes slight loss (less than 0.3%).
18、Translation Notes
All product information on this website is based on the Chinese version. Other language versions are automatically generated by artificial intelligence and are for reference only. If the content is ambiguous, please refer to the original “Simplified Chinese” version.
Tips
The symptoms and detailed explanations of 【cough due to external pathogens】 and 【cough due to internal injury】 are as follows:
Cough due to external pathogens
【Wind-cold cough】Heavy-sounding cough, white phlegm, a pale tongue, nasal congestion with clear discharge, sometimes accompanied by headache, chills, and absence of sweating. Treatment should disperse wind-cold, diffuse the lungs, and relieve cough.
【Wind-heat cough】Frequent coughing, yellow phlegm, a red tongue, and a swollen, sore throat, sometimes accompanied by fever, dry mouth, and thirst. Treatment should disperse wind, clear heat, transform phlegm, and relieve cough.
【Wind-dryness cough】Dry cough with no phlegm or scant sticky phlegm, a red tongue and itchy throat, sometimes accompanied by a dry nose and dry skin. Treatment should moisten dryness, nourish the lungs, promote fluid production, and relieve cough.
Cough due to internal injury
【Phlegm-dampness cough】Recurrent cough, copious white sticky phlegm, a white greasy tongue coating, chest tightness, epigastric distension, or poor appetite. Treatment should strengthen the spleen, dry dampness, transform phlegm, and relieve cough.
【Phlegm-heat cough】Harsh cough, yellow and thick or blood-streaked phlegm, chest and hypochondriac distension and pain, sometimes accompanied by feverishness or constipation. Treatment should clear heat, moisten the lungs, transform phlegm, and relieve cough.
【Cough caused by liver fire invading the lungs】Paroxysmal choking cough, scant and difficult-to-expectorate phlegm, a red tongue with yellow coating, chest and hypochondriac distension and pain, and other symptoms. Treatment should clear the liver and drain fire, moisten the lungs, and relieve cough.
【Cough due to yin deficiency】Dry cough with no phlegm or blood-streaked phlegm, a red tongue with little coating, hoarseness, and afternoon feverish sensations. Treatment should nourish yin, moisten the lungs, and relieve cough and reduce phlegm.
Tips for Preventing Insect Damage When Storing Chinese Medicinal Herbs and Soup Ingredients
In daily life, many people have probably encountered insects in Chinese medicinal herbs caused by improper storage. After all, these are plants that grow in fields and mountains, so the presence of pests and eggs is unavoidable. In summer, when temperatures generally exceed 22°C and humidity is above 55%, eggs inside the plants are highly likely to hatch. Extra care is especially needed for items containing starch, sugar, or protein‼️
① Kill insects in advance to prevent future problems. Place the Chinese medicinal herbs in a bamboo basket or plastic produce basket, and use the microwave's high heat to kill insects and eggs (about 2–3 minutes for 16 oz of ingredients). Remove them immediately after microwaving; this can also effectively evaporate excess moisture. Note: Microwave treatment is the fastest and most effective household method for killing insects, but it is not suitable for all Chinese medicinal herbs. For example, "Ophiopogon japonicus and Suan Zao Ren are not suitable." If you are unsure which herbs are suitable for microwave treatment, test a small amount first.
② Refrigerate; some items require freezing. Freezing at low temperatures can also kill small insects. It is ineffective against eggs, but they will never hatch.
③ Expose them to the intense summer sun or bake them in an oven (at approximately 50°C) to kill insects and dry out excess moisture, allowing them to be stored longer.
④ Store in a dry place at room temperature; proper handling: "Store completely dried Chinese medicinal herbs and food ingredients in glass jars (which provide good moisture resistance) or plastic containers. Ideally, also place a small gauze bag containing Sichuan peppercorns or cloves inside; these are excellent natural insect repellents." Most Chinese medicinal herbs are placed in plastic bags simply for convenience and shipping. If you do not have time to process them after delivery, we recommend temporarily opening the packaging and storing it in a cool, dry place. Most of North America is dry year-round, which can effectively extend the shelf life.
Note: Even if medicinal herbs or food ingredients contain just 1% moisture, exposure to hot and cold air during shipping, combined with the fact that plastic bags are not breathable and cannot release moisture, can accelerate mold growth and infestation if the items are left untreated for a long time after delivery.
