Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The following conditions must be agreed to and met
1. The product is confirmed by us to have a quality issue. (A return label will be provided free of charge; you must print it yourself.)
2. Returns for personal reasons: "Your item must be in the same condition as when you received it, unworn and unused, and in its original packaging. You must also provide proof of purchase, the packing list included in the package, and clear photos of the product taken from multiple angles. The item must not affect resale or involve personal hygiene or health concerns."
Note: For returns due to personal reasons, you are responsible for the return shipping costs, and we will also deduct the transaction fee charged by the third party.
3. To start a return, you must contact us by email at info@asianstore11.com or via text message or WeChat. Please note❗️We have four warehouses across the United States that ship different types of products and handle after-sales service. They are located in New Jersey, Los Angeles, Atlanta, and Idaho. After your return request is confirmed, our customer service staff will provide the appropriate return address based on the product.
4. Items sent back to us without an approved return request will not be accepted.
5. Some products must be returned with the product, accessories, user manual, and other included items.
6. Certain products with a shelf life of less than 30 days from the purchase date cannot be returned or exchanged.
Damaged and Incorrect Items
1. Please inspect your order upon delivery. If an item is defective or damaged, or if you received the wrong item, missing items, or encounter another issue, contact us immediately (claims submitted after 48 hours will not be accepted). Please provide your order number, a complete and clear photo of the packing list, detailed photos showing the item's condition, and photos of the shipping label affixed to the outer packaging showing USPS, UPS, or FedEx. This will allow us to assess and resolve the issue.
2. Product images and information on this website are for reference only. Differences in photography lighting and color reproduction among different displays may cause the actual product to differ in color from the promotional images on the website. This is not considered a quality issue (please provide the original testing report or documentation from the brand confirming that it is a quality issue), and the product will not be eligible for return or exchange.
3. If certain products are damaged due to improper handling by the consumer or incorrect operation contrary to the user manual, this is not considered a product quality issue, and we are not responsible for any resulting personal injury or property damage.
4. If a consumer intentionally or maliciously damages a product or commits fraud, we will not process the return or exchange once verified and reserve the right to pursue legal action.
5. During transportation, the carrier may sometimes cause the product packaging to be damaged or deformed through rough handling. If this does not affect the product's edibility or usability, it will not be eligible for return or exchange (for example, Chinese herbal medicines and non-ready-to-eat products).
When will you receive your refund?
Once we receive and inspect your return, if it is approved, you will automatically receive a refund to your original payment method within 5–10 business days at most. Please remember that your bank or credit card company may also need additional time to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@asianstore11.com.
The website reserves the right of final interpretation.
Updated 01/18/2025
