Frequently Asked Questions (FAQ)
Disclaimer
The product descriptions published on this website and any information shown in product images have not been evaluated or reviewed by the U.S. Food and Drug Administration (FDA) and are not intended for medical diagnosis or treatment. Consult a qualified physician before use, especially if you are pregnant or breastfeeding, if the product is for a child, if you are taking prescription medication, or if you are highly sensitive to the product. We do not provide diagnosis, treatment, or medical advice. The products, services, information, and other content provided on this website, including information provided directly by this website or through links to third-party websites, are for reference only. For any medical or health-related diagnosis or treatment plan, consult your doctor or a qualified practitioner of traditional Chinese medicine.
About Shop Promise Coverage
Some orders will display a blue "Promise" badge at checkout, indicating that the order is covered by Shopify Shop Promise.
Why don't all orders have a Promise badge?
We are honored to have been selected as a Shopify platform "trusted merchant of excellence." Shop Promise coverage applies only to "trusted merchants of excellence" ranked among the top 1% for shipping speed on the Shopify platform. The system also considers the delivery address, inventory status, and historical shipping records, and displays the badge only for orders it is confident can arrive on time.
Shop Promise: Applies only to domestic orders within the contiguous United States. Hawaii, Alaska, and U.S. overseas territories such as Puerto Rico are currently not covered.
Shop Promise coverage:
✅ Delivery is promised by the specified date (within the contiguous United States).
✅ If delivery is later than the promised date, you may claim $5 USD in Shop Cash compensation.
📱 How to apply: Download the Shop App → Go to the "Orders" page → Apply for compensation
⚠️ You need a Shop / Shop Pay account to receive Shop Cash (no advance registration is required when making a purchase).
⚠️ Each order is eligible for only one claim. We recommend submitting a claim as soon as possible after confirming a delay.
All payment methods are covered by Shop Promise ✅
Instructions for applying for compensation by payment method:
Shop Pay: The simplest option; apply directly in the Shop App.
VISA cards: You must first register for a Shop + Shop Pay account before applying.
PayPal and others: Same as above; you must first register for Shop + Shop Pay accounts.
Note: Shop Promise is provided by Shopify, and compensation costs are covered by Shopify. Our store is not responsible for them.
1. International Shipping Information
We are currently not shipping to addresses outside the United States 🇺🇸. U.S. territories, including Hawaii, Puerto Rico, and other U.S. overseas territories, are not affected and can still be shipped to normally.
2. Free Shipping Policy
All orders with a discounted total of at least $49 (excluding taxes and fees) are eligible for free shipping, including U.S. territories. Customers may also choose other shipping methods provided by third-party carriers at checkout; shipping fees will be calculated and displayed automatically.
3. Tax Information
Most orders in the United States are currently tax-exempt. To confirm whether the tax exemption applies, enter your shipping address at checkout and the system will verify it automatically.
4. Order Processing Time and Shipping Process
After receiving order confirmation, we will process the order and arrange shipment within 24 hours (this may be delayed during holidays). Standard transit time for free shipping is 1 to 4 business days. The carrier makes its final package pickup at approximately 16:00–17:00 Pacific Time each business day, after which the day's packages are consolidated and sent to the regional processing center, then transported through the network to their destinations beginning the next business day.
5. Order Placement Time Reference
The carrier's last package pickup time is 17:00 each business day (12:00 noon on Saturdays). For orders placed from 12:00 noon on Saturday through Sunday, if Monday is a legal holiday, your package will not actually be accepted and processed by the carrier until Tuesday.
6. Package Delay Information
The estimated delivery date shown at checkout is provided by the third-party carrier for reference only. We do not guarantee 100% on-time delivery, and packages may arrive early in some cases. Please watch for your delivery. Shipping may be delayed due to uncontrollable factors such as severe weather, natural disasters, major road congestion, or major holidays. Thank you for your understanding.
7. Custom Orders for Special Chinese Herbal Medicines or Products (No Returns or Exchanges)
To order special Chinese herbal medicines or products that are not currently sold in our store, please follow these steps:
① Provide the product's Chinese name and photos;
② Wait for us to provide a quote;
③ Choose a shipping method (air or sea freight);
④ Confirm the order and complete payment;
⑤ Confirm receipt (estimated delivery time: 1 to 8 weeks).
Note: International shipping involves uncontrollable factors, and we do not guarantee 100% on-time delivery. However, if a package is lost, seized by customs, or has not arrived within 60 days after payment, our store guarantees a full refund.
8. Order Cancellation and Out-of-Stock Handling
① If the system detects a fraud risk, credit card theft, or another irregularity associated with an order, the order will be canceled.
② If an order contains an out-of-stock item, we may cancel the entire order or cancel only the out-of-stock item and send a refund or price-difference refund notification by email.
9. Sold-Out Product Information
The restocking time for sold-out items cannot be confirmed at this time. For specific restocking updates, please contact customer service by text message or WeChat.
10. First-Time Marketing Subscription Offer
After you first subscribe to email marketing at the bottom of the homepage, the system will automatically send an email notification containing a discount code. Click the link in the email to enter the store, and a 10% discount will automatically appear in your cart and at checkout, so you do not need to enter the code manually. If you do not receive the discount email, please contact customer service for assistance.
11. Shipping Address Requirements
The name and shipping address fields on the checkout pagemust be completed in English, other languages are not supported. If you need help, please contact customer service.
12. Incorrect or Incomplete Shipping Address
If you discover that the address is incorrect or incomplete (such as a missing apartment number, street number, APT, etc.), pleaseImmediatelyContact customer service by text message or WeChat to request a correction, provided the package has not yet been picked up by the carrier. If a package is returned because the address was incorrect or incomplete, the customer is responsible for all resulting costs and losses.
13. Adding Other Products After Successfully Placing an Order
If you need to add products to an order you have already placed before it ships (provided the package has not yet been picked up by the carrier and the shipping address is the same), you can proceed in one of the following ways:
① Contact customer service directly for assistance with adding items. After your request is processed, you will receive a payment email notification. Please pay the remaining balance promptly to avoid shipping delays.
② Place a new order. As long as the combined discounted total of the two orders reaches $49 (excluding tax), you can enjoy free shipping;
③ If shipping has already been paid, we will deduct it directly before shipping. Please note “Remove shipping charges for additional orders” in the “Special Order Instructions” field of the cart, or contact customer service by text message or WeChat for confirmation.
14. Splitting or Combining Orders for Shipping
For orders with the same shipping address, we may sometimes split one or more orders into multiple packages or combine them into a single package for shipping, depending on the circumstances.
15. Drop-shipping Service
If you have special shipping requests, please contact customer service by text message, WeChat, or email for detailed assistance.
16. Product Weight and Size Information
Some products offer multiple weight or size options at different prices. Please select the option that meets your needs before placing an order. Please note: The option displayed by default on the product page (such as 4oz) does not represent other options. If you pay directly to purchase it, you will receive the product in the default option. You can view and confirm the selected option and corresponding price below the product title in the cart or at checkout.
17. Packaging and Labeling Information
Our store carries packaging bags in various styles and colors. The actual packaging shipped will be the one you receive, and a specific style or color cannot be requested. All product labels are in Simplified Chinese to ensure that product information is clear and complete.
18. Instructions for Grinding Herbs into Powder
To ensure the quality and purity of powdered herbs, our store grinds and ships them fresh. The following conditions are normal; please be aware:
① Insufficient fineness: Herbs containing sugar, mucilage, oils, fiber, or gelatinous substances naturally cannot reach an ultra-fine texture after grinding; ② Small amount of particles: A small amount of particles may remain unsifted after grinding;
③ Slight weight shortage: A small amount of product loss occurs during machine grinding (the loss rate is below 0.3%).
19. Translation Notes
All product information on this website is based on the Simplified Chinese version. Versions in other languages are automatically generated by artificial intelligence for reference only. If any content is ambiguous, please refer to the original Simplified Chinese version.
Tips for Preventing Insect Infestation When Storing Chinese Medicinal Herbs and Soup Ingredients
Insect infestation caused by improper storage of Chinese medicinal herbs is common. Since the herbs naturally grow in fields and mountains, the presence of insect eggs is unavoidable. When the ambient temperature exceeds 22°C and humidity is above 55% (especially in summer), insect eggs can hatch easily. Extra care is needed for herbs containing starch, sugar, or protein.
The following are several commonly used insect-control storage methods for reference:
① Microwave insect control (recommended first choice for home use) Place the herbs in a bamboo basket or ventilated plastic basket, and use the microwave on high to kill insects and insect eggs (heat approximately 16 oz of ingredients for 2 to 3 minutes). Remove them immediately after heating; this also effectively evaporates excess moisture.
⚠️ Note: Not all herbs are suitable for microwave treatment (such as ophiopogon root and jujube seeds). If uncertain, test a small amount first.
② Store frozen in the refrigerator Freezing at a low temperature can effectively kill adult insects. Although insect eggs cannot be killed, they will never hatch while frozen, which can likewise prevent infestation.
③ Sun-drying or oven-drying Expose the products to strong summer sunlight, or dry-roast them in an oven at approximately 50°C to kill insects and effectively remove excess moisture, thereby extending storage life.
④ Store in a dry place at room temperature (recommended for daily use) Store completely dried herbs or food ingredients in glass jars (best for moisture resistance) or airtight plastic containers. Place a small amount of Sichuan peppercorns or cloves wrapped in gauze inside the container; they are highly effective natural insect repellents. Most herbs are packaged in plastic bags solely for shipping convenience.If you cannot process the products immediately after receiving them, we recommend opening the packaging and placing it in a cool, dry, well-ventilated area.(Applies to most dry-climate areas in North America; not suitable for humid areas.)
⚠️ Special reminder: Temperature fluctuations between hot and cold during shipping can accelerate mold growth and insect infestation in airtight packaging, even when the herbs contain only a very small amount of moisture (about 1%). (Some packaging bags have small holes to help release moisture.)After receiving your order, please promptly handle and store it properly according to the methods above!
Tips
Symptoms and details of 【cough due to external contraction】 and 【cough due to internal injury】 are as follows:
Cough due to external contraction
【Wind-cold cough】Loud, heavy cough, white phlegm, a pale tongue, nasal congestion, and clear nasal discharge; sometimes accompanied by headache, chills, and an absence of sweating. Treatment should disperse wind-cold, diffuse the lungs, and relieve coughing.
【Wind-heat cough】Frequent coughing, yellow phlegm, a red tongue, and a swollen, painful throat; sometimes accompanied by fever, dry mouth and tongue, and other symptoms. Treatment should disperse wind, clear heat, transform phlegm, and relieve coughing.
【Wind-dryness cough】Dry cough without phlegm or with scant, sticky phlegm, a red tongue, and an itchy throat; sometimes accompanied by a dry nose, dry skin, and other symptoms. Treatment should moisten dryness, nourish the lungs, promote fluid production, and relieve coughing.
Cough due to internal injury
【Phlegm-dampness cough】Recurrent cough, copious white, sticky phlegm, a white, greasy tongue coating, chest tightness, abdominal distension, or poor appetite. Treatment should strengthen the spleen, dry dampness, transform phlegm, and relieve coughing.
【Phlegm-heat cough】Coughing with heavy breathing, yellow, thick phlegm or blood-streaked phlegm, and distending pain in the chest and hypochondrium; sometimes accompanied by feverishness or constipation. Treatment should clear heat, moisten the lungs, transform phlegm, and relieve coughing.
【Liver-fire attacking the lungs cough】Paroxysmal choking cough, scant and difficult-to-expectorate phlegm, a red tongue with yellow coating, and distending pain in the chest and hypochondrium. Treatment should clear the liver and drain fire, moisten the lungs, and relieve coughing.
【Yin-deficiency cough】Dry cough without phlegm or with blood-streaked phlegm, a red tongue with little coating, hoarseness, and afternoon feverish sensations. Treatment should nourish yin, moisten the lungs, relieve coughing, and transform phlegm.
