International Shipping Suspended
Shipping to addresses outside the United States is suspended (excluding U.S. territories such as Alaska, Hawaii, and other U.S. territories; shipping remains available as normal).
Order Confirmation and Processing
After successfully placing your order, you will see a thank-you ✅ page with your order confirmation number. You will also receive a confirmation notification by text message or email. We will make every effort to process and ship your order within 24 hours (holidays may be an exception). Please understand that we are a team of humans working with human hands and minds. We are not perfect!!!
Fast U.S. 🇺🇸 Shipping
All ordered products are shipped from U.S. warehouses. After shipment, you will receive an email notification with a tracking number. Free shipping is available for orders totaling $49 or more after discounts (excluding taxes and fees). Customers may also choose other designated shipping services, with shipping costs automatically calculated by the third-party carrier at checkout. Under normal circumstances, the standard delivery time for free-shipping orders is 1–4 business days; final delivery times are subject to the carrier.
Outside the continental United States: Estimated delivery time is 5–10 business days (including Alaska AK, Hawaii HI, and U.S. territories).
About Shop Promise Protection
Some orders display a blue "Promise" badge at checkout, indicating that the order is covered by Shopify Shop Promise protection.
Why don't all orders have a Promise badge?
We are honored to have been selected as a Shopify platform “high-quality, trustworthy merchant.” Shop Promise protection applies only to the top 1% of “high-quality, trustworthy merchants” ranked by shipping speed on the Shopify platform. The system also evaluates the delivery address, inventory status, and historical shipping records. The badge is displayed only for orders that are expected to arrive on time.
Shop Promise protection applies only to domestic orders within the continental United States. Hawaii, Alaska, and U.S. territories (such as Puerto Rico) are currently not covered.
Shop Promise protection includes:
✅ A promise to deliver by the specified date (continental United States)
✅ If delivery is later than the promised date, you may apply for $5 USD in Shop Cash compensation
📱 How to apply: Download the Shop App → Go to the “Orders” page → Apply for compensation
⚠️ You need a Shop / Shop Pay account to receive Shop Cash (registration is not required before purchasing)
⚠️ Each order is eligible for only one application; we recommend submitting your application as soon as the delay is confirmed
All payment methods are covered by Shop Promise protection ✅
Compensation application instructions by payment method:
Shop Pay: The easiest option—apply directly in the Shop App.
VISA card: You must first register for a Shop + Shop Pay account before applying.
PayPal and other payment methods: Same as above; you must first register for a Shop + Shop Pay account.
Note: Shop Promise is provided by Shopify, and compensation costs are covered by Shopify. They are not related to our store.
Shipping Issues
Please rest assured! All orders we ship include shipping insurance. If you do not receive your order or the products arrive severely damaged (and unusable), please contact us to submit a shipping claim.
1. In the following situations: If there is no tracking number or the tracking information has not been updated for more than 7 business days, the package may have been lost in transit. After verification, we will reship the order.
2. If the carrier’s official tracking information shows that the package was delivered but you did not receive it, please do not worry. Carefully check the front door, back door, and other inconspicuous locations. USPS usually places packages in your mailbox or mailbox storage area (for security). If you confirm that you did not receive the package, please contact us for assistance with submitting a claim (the review process usually takes 1–5 business days). Our claim success rate is 99%; regardless of whether the claim is approved, we will arrange to reship the order.
3. Please provide your email address at checkout, if permitted. The carrier will send an email notification with the estimated delivery time before delivery. Please cooperate with delivery receipt arrangements to help prevent theft.
4. If some products are missing from your package, please contact us and provide the enclosed packing list. Some products may occasionally be split into multiple packages or shipped from different warehouse addresses.
5. If a package is returned due to customer-related reasons such as an incorrect address, address changes, failure to pick up, or refusal of delivery, we will arrange a refund after the return is received and signed for at the warehouse, minus shipping and repackaging fees, if applicable. If you need the order reshipped, please contact us as soon as possible and pay the reshipping fee.
6. If a package is returned due to carrier-related reasons, such as a damaged or lost shipping label or packing slip, we will arrange reshipment or a refund after the return is received and signed for at the warehouse.
Inventory Handling
If your order contains out-of-stock products, we may cancel the entire order or only the out-of-stock products. You will receive an email notification confirming a full or partial refund.
Local Delivery
We provide local delivery within a 5-mile radius (currently limited to the ID area).
Note: Free shipping on orders of $49 or more
WeChat ID: Asianstore11【AS11】
Phone: 4158109080【Text messages】
Pickup address: 11620 W Overland rd Boise ID 83709
