Shipping Policy

International Shipping Suspended

Shipping to addresses outside the United States is currently suspended 🇺🇸 (excluding U.S. locations such as Alaska, Hawaii, and U.S. territories; shipping to these locations continues as normal).

Order Confirmation and Processing

After successfully placing your order, you will see a thank-you ✅ page with your order confirmation number. You will also receive confirmation by text message or email. We will make every effort to process and ship your order within 24 hours (holidays may be an exception). Please understand that we are a team of humans working with human hands and minds. We are not perfect!!!

Fast U.S. 🇺🇸 Shipping

All orders will be shipped from our U.S. warehouse. When your order ships, you will receive another email notification with tracking information. Orders totaling 🈵️$49 after discounts qualify for free shipping throughout the U.S., excluding taxes (shipping costs and estimated delivery times are automatically calculated at checkout by the third-party carrier). The standard shipping time for qualifying orders is normally 1–4 business days, depending ultimately on the carrier and your delivery address, except in special circumstances.

Estimated shipping time to non-contiguous states is 5–10 business days (such as Alaska AK, Hawaii HI, and U.S. territories).

About Shop Promise Protection

Some orders will display a blue "Promise" badge at checkout, indicating that the order is covered by Shopify Shop Promise protection.

Why don't all orders have a Promise badge?

We are honored to have been selected as a Shopify platform "trusted, high-quality merchant." Shop Promise is available only to the top 1% of "trusted, high-quality merchants" ranked by shipping speed on the Shopify platform. The system also evaluates the delivery address, inventory status, and historical shipping records. The badge appears only for orders that are expected to arrive on time.

Delivery coverage: Shop Promise applies only to domestic orders shipped within the contiguous 48 states of the United States. Hawaii, Alaska, and U.S. territories (such as Puerto Rico) are not covered.

Promise protection includes:

• ✅ A promise that your order will arrive by the specified date (within the contiguous 48 states of the United States)
• ✅ If delivery is later than the promised date, you may apply for $5 USD Shop Cash compensation
• 📱 How to apply: Download the Shop App → Go to the "Orders" page → Apply for compensation
• ⚠️ You need a Shop / Shop Pay account to receive Shop Cash (you do not need to register in advance when making your purchase)
• ⚠️ Each order is eligible for only one application. We recommend submitting your application promptly after confirming the delay.

All payment methods are covered by Shop Promise✅

Compensation application instructions by payment method:

• Shop Pay: The simplest option—apply directly in the Shop App.
• Bank card: You must first register for a Shop + Shop Pay account before applying.
• PayPal and other methods: Same as above; you must first register for a
  Shop + Shop Pay account.

Note: Shop Promise is provided by Shopify, and compensation costs are covered by Shopify. Our store is not responsible for them.

 Shipping Issues

Don't worry! All orders we ship include shipping insurance. If you do not receive your order or the items arrive severely damaged and unusable, please contact us so we can submit a claim on your behalf.

1. If there is no tracking activity, or the tracking information has not been updated for more than 7 business days and the package may have been lost in transit, we will arrange a replacement shipment after verifying the situation.

2. If the carrier's official website shows that the package was delivered but you did not receive it, please do not worry. Carefully check the front door, back door, and other inconspicuous locations. USPS delivery personnel usually place packages in your mailbox or mailbox parcel locker to help prevent theft. If you are certain that the package is missing, please contact us so we can submit a claim on your behalf. This review process usually takes 1–5 business days. Please be patient! To date, our claim success rate has reached 99%. Once the claim is approved, we will immediately arrange to ship a replacement product.

3. When permitted, we recommend entering your email address at checkout. The carrier will send you an email notification with the approximate delivery time before delivery. Please arrange to receive the package to help prevent theft.

4. If some items are missing from your package, please contact us and provide the enclosed packing list. Some items may occasionally be split into multiple packages or shipped separately from different warehouse locations.

5. If a package is returned due to customer-related reasons, such as an incorrect address, address changes, failure to pick up, or refusal of delivery, we will issue a refund after the return is received and signed for at the warehouse, less shipping and repackaging fees, if applicable. If you need the order reshipped, please contact us as soon as possible and pay the additional reshipping cost.

6. For returns caused by the carrier, such as damaged shipping labels or packing slips, or returns without a specific reason, we will arrange a reshipment or refund after the package is received and signed for at the warehouse.

Out-of-Stock Items

If your order contains an out-of-stock product, we may cancel the entire order or cancel only the out-of-stock item. You will receive an email notification confirming your refund or refund of the price difference.

Local Delivery

We provide local delivery within a 5-mile radius (currently limited to the ID area).

Note: Free delivery on orders of $49 or more 

WeChat ID: Asianstore11 【AS11】

Phone: 4158109080【SMS】

Pickup address: 11620 W Overland rd Boise ID 83709